Terms of Service
Please read these terms and conditions carefully before using our services.
Effective Date: January 15, 2025
Welcome to Jalaram Cards. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
1. Services Overview
Jalaram Cards provides custom card printing services including wedding invitations, business cards, greeting cards, and digital invitation cards. We are located at 3, Sai Villa, Mahajan Ln, Raopura, Vadodara, Gujarat 390001.
2. Order Process and Payment
- All orders require confirmation and approval of design before production begins
- Payment terms are 50% advance and 50% on delivery for custom orders
- We accept cash, UPI, and bank transfers
- Prices are subject to change based on materials and complexity
- Same-day delivery orders require full payment in advance with an additional rush fee
3. Design and Intellectual Property
- Custom designs created by our team remain the property of the customer
- Customers are responsible for ensuring they have rights to any provided images or content
- We reserve the right to showcase completed work in our portfolio with customer permission
- Copyrighted materials require proper authorization from the owner
4. Delivery Policy and Charges
Important Delivery Information:
We do not provide free delivery. All deliveries are subject to additional charges based on location and order value.
- Delivery Timeline: Standard delivery takes 2-5 working days after design confirmation and approval
- Delivery Charges: Additional charges apply for all deliveries based on distance and location
- Local Delivery (Vadodara City): depending on area
- Gujarat State Delivery: depending on city and distance
- Pan-India Delivery: courier services with tracking
- Express Delivery: Same-day or next-day delivery available with premium charges
- International Delivery: Available with special courier charges (to be quoted separately)
- Delivery charges are calculated based on weight, dimensions, and destination
- Customers will be informed of exact delivery charges before order confirmation
- Delivery timeline may vary during peak wedding seasons (October-March)
5. Design Changes and Additional Charges
Design Change Policy:
Changes made after design confirmation will incur additional charges and may extend delivery timeline.
- Post-Confirmation Changes: depending on complexity of changes
- Text Changes Only: for simple text modifications
- Design Element Changes: for color, layout, or graphic changes
- Complete Redesign: may require additional design time
- Material Changes: Price difference for upgraded paper or finishing options
- Timeline Impact: Design changes may add 1-3 additional days to delivery timeline
- All changes must be requested in writing (WhatsApp/Email)
- Additional charges must be paid before implementing changes
- Emergency changes on same-day orders will incur premium charges (100% extra)
6. Quality Assurance and Returns
- We guarantee high-quality printing and materials for all orders
- Customer approval is required before production; changes after approval incur additional charges as outlined above
- Returns are not accepted once the order is completed and delivered
- Customer errors in provided content are not covered under quality guarantee
7. Cancellation Policy
- Orders can be cancelled before production begins with full refund of advance payment
- Once production starts, cancellation will result in charges for work completed
- Same-day delivery orders cannot be cancelled once confirmed and are non-refundable
- Delivery charges are non-refundable once the order is dispatched
- Custom design work is non-refundable once approved and production begins
8. Limitation of Liability
Jalaram Cards shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our liability is limited to the total amount paid for the specific order.
- Delivery delays due to unforeseen circumstances (natural disasters, courier issues) are not our responsibility
- We are not responsible for errors in customer-provided content
- Color variations due to different screen displays are not covered under liability
- Liability for damaged items is limited to reprinting only, no additional compensation
8. Contact Information
Jalaram Cards
3, Sai Villa, Mahajan Ln, Raopura
Vadodara, Gujarat 390001
Phone: +91 94277 86834
Email: jalaramcard@gmail.com
9. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.
Last Updated: January 15, 2025
For questions about these Terms, please contact us at jalaramcard@gmail.com